Laura Hernandez
I’m a Learning Experience Designer with over 8 years of experience creating impactful learning solutions for adult learners.
I’m passionate about customer experience, understanding the needs of learners and customers, and designing engaging strategies that enhance product adoption and empower users.
I’m currently pursuing a full-time MBA at UBC Sauder School of Business, and I am open to new opportunities where I can apply my background in learning experience design, customer engagement, and strategy.
WORK EXPERIENCE
June 2024 -
June 2025- Instructional Designer
LevelAccess
Instructional Designer at Level Access, specializing in e-learning training on accessibility and product education.
Dec 2022 -
June 2024- Technical Support Manager
Brightcove
I managed a team of Technical Support Representatives and Tier 1 Technical Support Engineers that help customers with their technical inquiries about Brightcove’s Cloud-Based Video Streaming platform and OTT streaming services, providing guidance, mentorship, and training to ensure high performance and achievement of Business objectives.
2021 - 2022 - Instructional Design Manager
Brightcove
I managed Brightcove’s global customer-facing instructional design team for a year and a half. We build self-paced training and webinars in Captivate and Articulate Rise.
2019 - 2021 - Instructional Design
Brightcove
As an instructional designer, I helped launch the Brightcove University program, defined processes for course creation, and designed and developed engaging e-learning content to train customers applying Addie, Design Thinking, and Learning Experience Design methodologies.
2016 - 2019 - Research Associate
Tecnologico de Monterrey
I was a research associate for Conacyt and the Government of Guadalajara to design educational and business models, content strategy, and instructional design for a public online university.
2016 - 2019 - Adjunct Professor
Tecnologico de Monterrey
• Teach college courses for the design and animation department
• Design curriculums and develop immersive workshops for international students and students from other campuses
• Design of evaluation strategies and methodologies for the internal assessment center
2014 - 2016 - Research Professor
ITS Chapala (Now Mario Molina Institute)
• Teach college courses for the design and animation department
• Continuing education and curriculum development for virtual education
• Manage student team for content creation of virtual education assets
EDUCATION
TRAINING AND CERTIFICATIONS
2025 -
2027 Expected- MBA
UBC Sauder
2016 - 2018 - M.Sc Education
Universidad TecMilenio
2013 - 2015 - M.A. 3D Animation
3DMX
2007 - 2012 - B.A. Animation and Digital Art
Tecnologico de Monterrey
2011 - Traditional Animation Diploma
Vancouver Film School
2022 - Learning Experience Design
NOVOED
2020 - Web Development Bootcamp
BEDU
2019 - Serious Games for Healthcare Workshop
Amerike
2018 - Instructional Design Certificate
Tecnologico de Monterrey
LANGUAGES
SOFTWARE
Spanish - Native
English - Fluent (TOEFL ITP 643)
French - Intermediate B1
Adobe CC: Illustrator, Photoshop,
Premiere Pro, After Effects
Adobe Captivate
Articulate 360
Autodesk Maya
Basic Level
JS, CSS, HTML